+44 208 090 2995

Terms & Conditions

AIRPORT DIRECT CARS LTD licensed by Public Carriage Office and Private Hire Operator number (license number 0095090101). Registered and Contact office address is Office 3016, 1 Nestle Avenue, Hays UB34UZ., telephone number 020 8090 2995.

Terms and Conditions

These terms and conditions apply to all services provided by Airport Direct Cars Limited. Please read these terms and conditions carefully before making a booking. By making a booking you agree to be bound by these terms and conditions.

1. Terms of Carriage

1.1 It is the responsibility of the passenger to ensure that they have allowed adequate time for their journey. Any recommendations or suggestions made by the Provider or their staff will not be result in any liability.

1.2 Waiting time for all meets apart from airport pickups will be free for the first 15 minutes. Thereafter waiting will be charged at a rate of £5.00 per 15 minutes. For airport pickups the first 90 minutes waiting time after landing of your flight will be free of charge. Thereafter waiting time will be charge at £5.00 per 15 minutes. Flight delays will not incur waiting time charges, these charges apply from the time your flight lands.

1.3 Fares quoted are for the exact journey specified by the passenger, any additional diversions, set downs or pickups by the passenger will incur a minimum charge of £5 per diversion.

1.4 Neither the Provider nor any of its contracted or sub-contracted driver will accept any responsibility of loss or damage to luggage. passengers are responsible at all times for their own luggage.

1.5 Airport Direct Cars Ltd and its Contracted or Sub-contracted drivers reserve the right to refuse any passenger to make a journey if the passenger has excess luggage which would result in the vehicle being unsafe.

1.6 The number of persons and quantity of luggage must be specified at the time of booking. The Provider reserves the right to increase the fare in accordance with their if the number of passengers or amount of luggage would result in a larger vehicle being required.

1.7 The Provider will not carry any of the following, and reserves the right to add to this list at any time:

Explosives, firearms, flammables, “etc.”
Fragile, breakable or temperature sensitive items
Cash, securities a negotiable paper
Hazardous items
Alcoholic beverages or anything containing alcohol
Illegal narcotics / drugs

1.8 Where an unaccompanied luggage is transported the Provider will try its best to deliver the luggage to the destination specified by the passenger. Where this is not possible, or where the driver cannot obtain a signature for delivery the driver may return the luggage to head office where storage and additional delivery costs may be incurred.

1.9 All cash paying customers car parking fees will be chargeable to the Customer for collections from airports, seaports, international and domestic train terminals.

2. Cancellations / Cancellation Charges

2.1 Any cancellations made within 12 hours of the journey time must be cancelled by phone by calling +44 208 090 2995.

2.2 For cancellations made 3 hours or more before the journey time a full refund will be issued.

2.3 Any cancellations made less than 3 hours before the journey time a cancellation charge of 70% of the full fare will be levied.

2.4 Any claim for a refund must be made within 1 week of the journey date. A claim will be deemed to have been made when you cancel your reservation.

2.5 Once the card is charged, Admin charge and card processing fee is non-refundable.

3. Privacy Policy

3.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you to process your booking, and provide the best possible service.

3.2 We do not store our customers’ financial details.

4. Complaints

4.1 We take complaints seriously and we will investigate every complaint thoroughly. Please provide as much information as possible when making a complaint, (i.e. Date, time, location, drivers’ number, reason for complaint), via e-mail.

5. Handling of items found

5.1 Any items found by the mini cab vehicle driver inside the said vehicle shall be returned to their owner.

5.2 if the item owner is not known or if the person does not call on the day of discovery, the mini cab vehicle driver shall be obliged to hand the item over to the mini cab service operator´s office.

5.3 In case the person who lost or forgot an item inside the mini cab vehicle and there are no doubts about the ownership and the authenticity of their description, the item shall be returned to the person. The owner has the possibility to come himself at the company’s office and take the lost item or he must pay for the driver’s journey from his last drop off point to the owner’s address.

5.4 Any call that you will make to / receive from Airport Direct Cars Ltd will be recorded in the purpose of improving our services and training. The call recordings are subject to the “Privacy Policy”.

5.5 The Company reserves the right to charge reasonable cleaning charges plus three hours loss of earnings for the driver at our normal hourly rate £20.00 per hour in the event of spillages or in the event that any passenger vomits (£125.00) or otherwise soils or damages a passenger Vehicle.

6. No show

6.1 A maximum time of 30 minutes for address collections and 90 minutes after landing for airport collections will be allocated, after which time non-contact with Customers will classify the reservation to be a “no-show”

6.2 All Services paid in advance by credit or debit card will not be refunded in the event of a no-show by the Customer.